Youi storm damage response ‘a complete joke’

Do these companies (or the people who work for them) understand that their decisions have significant and substantial consequences in other people’s lives? The biggest problem in the world is the lack of empathy or lets just say the prevalence of apathy.
Insurance company Youi did not show “decency and fairness” when it took almost two years to settle a claim from a Broken Hill resident for severe hailstorm damage.