You’re not going to help me get an apostille?

As a leading provider of notary public services, we assist many clients with notarising their documents for use overseas. We also help clients with obtaining an apostille or authentication from the Department of Foreign Affairs and Trade (DFAT) – depending on the intended destination country. In the past, we have also helped clients with legalising their documents through various foreign offices (ie, consulates or embassies) located across Sydney or even Canberra, although due to COVID-19, we have suspended our services to foreign offices until further notice.

Documents that can be stamped with an apostille or authenticated by DFAT are generally public documents (ie, original Australian government documents) or notarised private documents. When it comes to helping clients with obtaining an apostille or authenticated, we only assist with public documents and private documents that have been notarised by us. We do not involve ourselves in obtaining an apostille or having a document authenticated if that document has been notarised by another notary public.

If you have already had your documents notarised by another notary public you should either approach that notary public to help you obtain the apostille or have your document authenticated by DFAT or apply to DFAT directly yourself. The reason that we do not help or involve ourselves in this process is to avoid complications with DFAT arising from whatever the other notary public has done (or not done). In the past, clients have engaged us to deal with DFAT on their behalf and we have submitted documents from another notary public only for those documents to be rejected with clients asking us for an explanation when they should really be asking the other notary public. To avoid this issue, we no longer offer this service for documents that have been notarised elsewhere and only offer to deal with DFAT for the apostille or for authentication on documents that we have notarised or documents that are public documents.